Much mention has been made of the Amdocs Modus Operandi. Effective and suitable planning prior to execution, and comprehensive and apposite analysis of a project prior to execution, are just a few examples of the dependability, culture and broad-based knowledge that makes up the Amdocs DNA. As we outlined in our previous post, everything we do is well thought through before the fact, which is largely the reason for our success rate of over 95% in the transformation of companies.

Giving Your Team “The Talk.”

We’ve also spoken in detail of the transformation pre-mortem. In his book, The Power of Intuition: How To Use Your Gut Feelings To Make Better Decisions At Work, author Gary Klein clearly outlines how to introduce the pre-mortem process to team members in just a few steps.

Step 1: Preparation

Gather your team members, and ensure that they are comfortable and have all the materials they might need to record and present their thoughts.

Step 2: Imagine a Fiasco

Explain to your team that they have to imagine looking into a crystal ball to see the outcome of the proposed plan, but the ball says that it will be an embarrassingly disastrous failure. It is up to them to figure out all the possible reasons for failure.

Step 3: Generate Reasons for Failure

Invite your team to jot down all the reasons they feel failure has occurred. Why? Because according to Klein, each individual “has a unique set of experiences, scars, and mental models they bring.”

Step 4: Consolidate the Lists

Have each person voice out the items in their lists, as a facilitator records them for all to see.

Step 5: Revisit the Plan

Prioritize the areas of concern, and plan follow-up meetings to discuss ways to mitigate the risks, as well as how to avoid and minimize other problems.

 

Reassurance and Looking Ahead

As you’re having this talk, remind yourself and your team that past success is not a guarantee of future success. It’s not pleasant to think about the demise of your own company, but corporate stalls and failures do happen- and they happen fast.

To quote Steve Jobs:

“Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”


For a complete transformation pre-mortem blueprint, click here to download our latest eBook, Transformation Pre-mortem: Navigating through the Pitfalls (Part One).

Idit Aloni is a passionate Customer Experience marketer who enjoys spreading CX gospel. Idit has spent the last decade consulting and leading CX transformation initiatives in large organizations in Israel and at Vodafone New Zealand. As she works with industry influencers, her passion is finding new ways to build exceptional Customer and Employee Experiences.

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